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Finance topics:
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Utility Billing FAQs by residents
Why is my bill so high?
The most common cause of high bills are toilet or other types of leaks. These leaks are often
hard to detect. You may have had to "jiggle the handle" to make a toilet stop running or a
faucet may be old and difficult to turn off. Pools and lawn irrigation systems can also be the
source of problems. During the summer, lawn watering or a hose left on may be the reason for a
high bill. For great information on how to detect and fix toilet leaks go to www.toiletology.com Before you call regarding a bill with high consumption, please take an inside meter reading. Include all the stationary zeros in the reading. Having this reading available will allow us to determine quickly what your problem may be. Also, please notice the "dates of service" on the bill. The bill you are paying in the fall may actually be for summer usage. Why is my bill lower than normal?Most of us don't notice when a bill is lower--but in the case of a water bill it could mean a large "catch-up" bill if the problem goes on for some time. If your bill is lower and no changes have occurred in the number or habits of the occupants, you may have a slowing or stuck meter or remote device. This should be fixed as soon as possible in order to insure accurate billing of your account and to avoid estimates. Please call Utility Billing at (952-563-8726) and report lower than normal bills. What are my options for paying my bill?To avoid writing checks, paying for stamps, and possible late payments, sign up for AUTO-PAY today. Simply call (952-563-8726) and ask for an auto-pay sign up form. Fill out the form and return with a voided check (checking accounts) or a deposit slip (savings accounts). Your payment will be automatically taken from your account on the due date. You will still receive your bill three and one-half weeks before the due date for your information. You may also pay your bill with cash, check, money order, VISA or MASTERCARD. You can mail your payment or call the Cashier at (952-563-8757) to pay by credit card. Be sure to include your remittance stub with your payment to ensure proper credit to your account. Where do I find out more about water quality, softness, etc.?Call the Water Treatment Plant at 952-563-4905. Who do I call for meter service or to have an outside reading device installed on my house?Call Utilities Administration at 952-563-4910. For more information, contact:
Utility Billing Section
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