Comcast Cable TV FAQs

Who is our cable provider?
Does Comcast have an exclusive agreement to provide cable service in Bloomington?
Is the cable television ordinance available online?
Is the cable franchise agreement available online?
Are cable rates regulated?
Does the City decide which cable channels are carried in Bloomington?
How do I resolve a problem with Comcast?

Who is our cable provider?

Comcast has a franchise agreement to provide cable service in Bloomington.

Does Comcast have an exclusive agreement to provide cable service in Bloomington?

No. The City's cable television ordinance, revised in 1999, specifically states: "Any Franchise granted under this Ordinance shall be nonexclusive." (City Code, Section 20.27).

Is the cable television ordinance available online?

Yes. The cable television ordinance is available on CityWEB.

Is the cable franchise agreement available online?

Yes. The cable franchise agreement is available on CityWEB.

Are cable rates regulated?

Under federal law, the City and the FCC are prevented from regulating cable rates. It would take federal legislation to change that situation. The FCC believes that as competition and choices expand, consumers will have access to more services and that prices will eventually be controlled by competition.

In the meantime, the FCC says that you should expect an explanation from the cable company whenever rates are raised, particularly when the company attributes price hikes to increases in the cost of obtaining programming.

Does the City decide which cable channels are carried in Bloomington?

Only Comcast can decide which channels it will carry. The City has no legal authority to determine channels the cable operator carries. The company periodically surveys customers to find out viewing preferences. Submit programming requests directly to Comcast at 612-522-2000.

How do I resolve a problem with Comcast?

You should always contact Comcast first when you have a complaint. In many cases, the customer service representatives at Comcast will be able to assist you and solve your problem. Call Comcast customer service at 612-522-2000.

For more information

If you have a cable television service problem that has not been resolved through direct contact with Comcast, contact:

City's Cable Television Hotline, 952-563-4986
Federal Communications Commission (FCC), 1-888-CALL-FCC (1-888-225-5322).

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